Free shipping on Au orders over $100. Local Delivery and Click n’ Collect available.

Finki Payment, Shipping and Returns

PAYMENT

Finki accepts Visa, MasterCard, Amex, and PayPal.

All prices on the website are in Australian dollars.

Free Shipping within Australia, on orders over $100.
No need to enter a special code, the shipping will update automatically at checkout.

For orders under $100 within Australia, choose from:

Standard post:
Delivery takes 5-8 business days, once dispatched. 

  • Small satchel: 0-1kg - $9.95
  • Medium satchel: 1kg - 3kg - $13.95
  • Large satchel: 3kg - 5kg - $16.95

Express post:
Express delivery is approx 3-4 business days, once dispatched.

  • Small satchel: 0-1kg - $12.95
  • Medium satchel, 1kg - 3kg - $16.95
  • Large satchel, 3kg - 5kg - $20.95
(During busy times parcels may take longer than normal to arrive, please refer to your tracking info to stay up to date on your parcels progress)

    All orders are shipped via Australia Post, in a traceable parcel.
    Allow 5-7 business days for your order to arrive once dispatched. 
    Extra time may be required during busy periods. 
     
    Once your order is packed and dropped to the post office, you’ll receive a confirmation email or text from us with a link to your tracking number, so you can click the tracking number for real time updates on your deliveries progress. 

    Click and Collect / in-store pick up:

    You can select 'pick up' at checkout, if you would like to collect your order in store at Finki Northcote.

    Pickup is available from:

    Finki Northcote
    48a Arthurton rd,
    Northcote, Victoria, Australia. 

    Shop Opening Hours:
    Monday: 11-5
    Tuesday: Closed
    Wednesday: Closed
    Thursday: 11-5
    Friday: 11-5
    Saturday: 11-5
    Sunday: 12-4

    You will receive an email notification once your order is picked and ready to collect, usually within 2 hrs if placed during business hours.

    Local delivery

    Local delivery, is an option available to customers that live local to our Finki shop in Northcote, Victoria.  

    This is a free service on all orders over $20. 

    Postcodes included in our local delivery zone are: 3044, 3053, 3054, 3055, 3056, 3057, 3058, 3068, 3070, 3071, 3072, 3073, 3078. 

    Areas outside this zone can still have items delivered but they will need to be via standard or express post which you can select at checkout. 

    At checkout, select 'shipping', then when you enter your address it will know if you are in the delivery zone and offer you the option to select Local delivery by putting a dot in the 'Local Delivery' option.

    From 26th Feb, 2024 onward, our Local Delivery runs happen on Monday, Tuesday, Wednesday and Saturday, between 5.30 -6.30 pm.

    (No deliveries on Thursdays, Fridays, Sundays or Public holidays)

    If selecting this option, please ensure that someone will be home to receive parcels during our local delivery times of 5.30-6.30pm or leave instructions of a safe place to leave your parcel.

    Please ensure a phone number is left if we need to contact you on the day. 

    New Zealand:

    • 0 - 3kg - Flate rate $26.00

    Items are shipped via Australia Post standard international shipping, in a traceable parcel, which takes 5-7 business days to arrive once packed and delivered.

    United Kingdom: 

    • 0 - 500 grams - $28.20
    • Up to 1kg - $41.10
    • up to 2kg - $66.90

    Items are shipped via Australia Post standard international shipping, in a traceable parcel, which takes 10-14 business days to arrive once packed and delivered.

     

    United States:

    • 0 - 500 grams - $24
    • Up to 1kg - $37.70
    • up to 2kg - $61.40
    • up to 5kg - $86.90

    Items are displayed in $AUD.

    Please be aware that your country may try and add import duty tax once it arrives. All fees and charges added by import tax are your responsibility.

    For international orders outside of AU, NZ, UK & US, please contact us, so we can determine exact shipping cost to your location based on weight of the parcel.

    Happy to post anywhere, so long as you are happy to pay the shipping fee charged.

    RETURNS

    For purchases made in store at our Northcote shop, we offer exchange or credit note within 14 days of purchase with receipt or proof of purchase. Please make sure all items are clean and unworn with tags attached.  

    When ordering online we totally understand that you are at a disadvantage to our in-store shoppers, being that you can't touch, feel, and try garments before before committing to buying them, so for our online customers only, we offer refund or exchange on our range of clothing. 

    Items must be mailed back to us within 14 days of receipt of your goods.

    Parcels can be addressed to:

    Finki Handmade
    48a Arthurton rd, Northcote, Vic, 3070. 
    Australia.

    We are at the shop to accept return parcels during trading hours only and advise using a postage company that is able to leave a calling card and drop at a local pick up point, like Australia Post, if they are unable to deliver during our trading hours.

    If you would like to exchange, to swap a size or select another item from the online store, please email to let us know, so we can pop the item aside, to avoid it selling out before your original item is returned.

    If you would like a refund, items must be returned clean, unworn with tags attached within 14 days of receiving your order, otherwise a refund may be refused.

    Your payment will be refunded through the same means you paid, (eg: Shopify, Visa, MC or Paypal) once your item/s has been returned to our store.

    Refunds will take 2-3 business days to hit your account once processed.

    Shipping costs will be the responsibility of the buyer, when goods are being returned for an exchange or refund.

    Please read the garment descriptions carefully before purchasing and take into account the measurements on the size charts provided in each listing. We represent many different designers here and the charts will help you see that they all have quite a different interpretation of what a size M is.

    If you are unsure of sizing or need more info to help you make a decision, email or give us a call at the store on:

    Ph: 0423 296 662
    Email: hello@finki.com.au